Frequently Asked Questions
Our Frequently Asked Questions cover most topics parents regularly ask about our program.
True Blue is continuously updating its safety measures in line with government and health regulations, so you may see additional precautions being implemented or existing protocols modified.
Questions? Give us a call or send us an email! We’ll be happy to assist you!
Does True Blue Require Proof of Vaccination?
Beginning September 24th 2021
Locations require all spectators 12 years of age and older entering any True Blue location to provide proof of vaccination or valid proof of a negative Health Canada approved rapid antigen/rapid PCR/lab based PCR test result or medical exemption in line with Alberta’s Restrictions Exemption Program.
Participants under the age of 18 do not need to show proof of vaccination.
All individuals 12 years of age and older entering any True Blue location will be required to provide proof of vaccination or valid proof of a negative Health Canada approved rapid antigen/rapid PCR/lab based PCR test or medical exemption, in line with Calgary’s vaccine passport bylaw.
* A check point will be set up at the entrance to each of our facilities where proof of vaccination or negative test along with ID will need to be presented upon entering for all individuals 18 years of age and up.
* Those individuals 12 years to 17 years, where required, will only need to provide proof of vaccination or negative test. No identification needed.
* According to Alberta regulation, individuals who cannot receive the vaccine due to medical exemptions will be permitted entry with an original signed letter from a physician or nurse practitioner.
For further information please visit https://www.alberta.ca/assets/documents/covid19-restrictions-exemption-program-requirements.pdf
* Identification that may be presented include: Birth Certificate, Citizenship card, Driver’s license, Government (Alberta or other) issued identification card, including health card, Metis card, Treaty card, Inuit Status card, Passport, Permanent Resident card.
Are your teachers vaccinated?
While the Restriction Exemption Program does not require it, as an added layer of protections, all True Blue staff follow the same requirements as our customers. They are either vaccinated or have proof of a negative rapid test taken within 72hrs of their shift.
Will I be required to wear a face mask?
* Masks are currently mandatory for anyone over the age of 2 years entering the facility and must be worn while not in the water.
* Parents are required to wear masks in the water for parented classes
* All staff are required to wear masks
* Disposable masks will be available upon entry for those who do not have one.
* Please refrain from bringing any food or drink into the facility so masks can remain on at all times.
* If you are unable to wear a mask, we kindly ask that you do not enter the facility. Thank you.
Can I drop my child off at swimming?
All children under the age of 8 are required to be accompanied by a caregiver/guardian (16yrs or older). Children over the age of 8 are not required to be accompanied by a parent/guardian in the facility. All children, whether supervised or not, are the responsibility of their parent/guardian, both before and after lessons.
What if I need to isolate?
In the event you must isolate from your group class you can choose one of the 3 options below:
* Mark absent and accrue a makeup for every missed class.
* Holding discount: if you wish to hold your spot whilst isolating, we will discount the lesson fees for those missed classes by 50% (no makeups are accrued).
* Withdraw from the program and you may need to be placed on a waitlist.
In addition to vaccination or proof of negative test, what steps are True Blue taking to maintain a safe environment?
* Our staff are wearing masks in the water, on pool deck and on reception
* Face masks are mandatory for all customers over the age of 2yrs
* One way traffic will be reinstated where possible
* Increased social distancing
* Increased touch point cleaning
* Only one parent per child in the facility (siblings are permitted if no childcare is available to you, however they do not have access to seating on pool deck) Children arriving “swim ready”
* Limited access to showers
* No hair drying
What programs are offered?
True Blue offers lessons for children from 8 months old through to adults, as well as parented lessons toddlers aged 4 months to 3 years old, with our main. Different programs are offered at our different locations, please visit the locations tab to see which location offers what you are looking for.
How does your price compare?
Private swim schools are relatively new to Western Canada. Swimming lessons are not something that you can buy off the shelf. There are so many key ingredients that make up an awesome lesson such as class ratios, rate of progress, the program and the overall experience provided. A $7 lesson can be a very expensive swimming lesson if progress is slow and your child doesn’t want to attend. True Blue offers a premium product with a commitment of world-class progress and support for your family. On average, each quarter (11 weeks) costs $313+gst
How do I register?
While most swimming lessons in Canada are run on a season-by-season basis, True Blue runs a perpetual system. This means we take registrations at any time throughout the year. You can book in today!
The first step is to book a free lesson to assess your swimmer’s level in relation to our program, so we can find the most appropriate class for them. If you are looking to register your toddler, from 8 months to 3 years old, no assessment is required.
When do lessons run?
True Blue operates lessons at various venues across Edmonton & Calgary, seven days a week year-round. Check out the location pages to see specific operating hours of the venue near you. Click here to view our calendars.
How long is a lesson?
We offer a 30-minute lesson once a week for all programs.
Is there a waitlist?
At times in a season, some True Blue venues may have a waitlist. However, because we operate on a perpetual system, swimmers are progressing and moving classes every day. This opens up spaces for new customers.
True Blue waitlist times vary depending on two main factors:
* Your availability. Flexibility in your schedule will result in more opportunities for us to find you a place in the program.
* Your swimmer’s level (determined by assessment). Some levels are more populated than others.
What if my child misses a class?
We offer make up classes for those times that you must cancel swimming due to other commitments or illness. It is encouraged that families select a day and time for lessons that they can attend consistently.
Please note, in the interest of avoiding disappointment we have listed below our guidelines on make ups classes.
• Make up lessons have no monetary value e.g. you cannot use banked make ups to pay for future lessons. The monetary value was in the lesson that still went ahead in your child’s absence.
• Make up classes are not guaranteed as they are subject to both your and our availability.
• You only receive an opportunity to make up a missed class if you have marked your absence on your portal prior to missing the class. Families pre-marking their absences creates opportunities for others to make up missed classes.
• All makeups for missed lessons remain on your account and never expire.
• You need to be registered in the program to use your make up lessons.
• Make ups can be booked no more than 6 days in advance.
• Make up classes are not transferable between siblings.
Are there benefits to starting my baby swimming early?
Research has shown (Griffith University 2013) that children who participate in regular swimming lessons at an early age have a competitive edge across all developmental areas:
Intellectually, they were six months ahead of their peers in counting and mathematics reasoning.
- Physically, they were seven months ahead in motor development.
- Socially, they were 15 months ahead in socio- and emotional development.
In addition to these benefits, our program emphasizes safety and survival skills such as breath control, submersion, safety circles and back floating. Ultimately, children who are comfortable and confident in the water at an early age are better prepared in the case of an emergency.
Why does True Blue use aids?
There are many ways to teach children about safety in the water, but every child learning independence needs support. That support can come from a teacher alone, from floatation aids, or from a combination of both. Our unique approach, using flotation as a teaching aid, has produced world-class results over the years.
It has been proven that low stress levels increase coordination, so at True Blue, we encourage low stress with the use of teaching aids (floaties, back bubbles, kickboards, noodles, etc.). As a child becomes more confident, and therefore less stressed, we reduce the amount of teaching aids the child uses. We have also found that swimmers who are less stressed progress faster.
When ready, our swimmers still have plenty of aid-free time, and we practise “safety circles” to teach children how to swim back to the edge of the pool without help in the event they were to fall in.
What should i bring to swimming lessons?
We provide all equipment and teaching aids your child will need to have a great, fun lesson. Little ones under three years old are also required to wear a swim diaper. All you need to bring is bathers and a towel.
Why does it look crowded?
It is not unusual for customers new to the True Blue approach to feel like the child’s class is crowded. Over decades we have fine-tuned our approach and identified the optimum space to conduct a class for each of our class levels. Less wasted space is important, so the teacher is nearby at all times for supervision and can easily access swimmers to give feedback and facilitate fast progress.
How often do i need to pay for swimming lessons?
True Blue has lessons running year-round with four opportunities to re-register in your current day and time. Your spot is guaranteed for the quarter you have paid for. We communicate our payment deadlines in many ways when fees are coming due, including by email, text message, & our calendar (both on the website and available from our reception team), and signage when you are in the facilities for lessons weekly.
What happens if my child misses a season from swimming?
We would encourage you to let us know in advance when you would like to resume so we can assign you to our waitlist. We cannot guarantee that spots will be available in your preferred times when you wish to return as the swimmers in those spots have priority over them.
What is your cancellation policy?
In the event of cancelling a child’s place in the program, the remaining credit will be held toward future lessons. The credit will be pro-rated from the time of notification.
Why year-round swimming lessons?
Coming to swimming lessons once a week, on a year-round basis, is awesome for swimmer progress. Swimming every week, all year round, will see your child really develop and get the most out of the fun programs we offer.
How long does it take to learn to swim?
This is a difficult question to answer, however, we understand that it is an important one for our families. The average child who begins lessons at True Blue as a 3-year-old is able to swim one kilometre by the age of seven. Over 80% of our customers swim all year round, which is a key factor in helping achieve this outcome.
We pride ourselves on fast progress and have Deck Managers assigned to every class to assist if a swimmer has been at the same level for a while or is finding a skill a little difficult. The Deck Manager will talk to you about some strategies to help them move forward and will work with your teacher to ensure your swimmer continues to progress. At True Blue, we will always offer extra support to those who need it.
What if I need to change my swim time?
Once a swimmer has a spot in the program, you have preference over this place for your entire journey at True Blue. It is our goal to have your child progress through the True Blue journey at the same day and time, assuming it’s convenient for you. If you need to change your time due to other commitments you certainly can provided there’s availability, if not we can place you on a waitlist to move to a more convenient day and time.
What if I have a question or concern?
Progress Leaders are the super friendly staff on the pool deck. They are there to answer any questions you have about your swimmer’s progress or about our program, as well as to support our teachers to provide great lessons. They love to talk swimming, so please go see them about anything.